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Privacy Policy

CAMELBAK WEBSITE PRIVACY POLICY


Sea to Summit Pty Ltd (ABN 15 053 533 921) (STS, we or us) is the operator of this website. STS respects the privacy of your personal information and is committed to complying with all relevant and current privacy legislation. This Privacy Statement sets out how we collect and manage personal information, and the steps we take to protect it. By accessing or using this website, mobile application on any computer, mobile phone, tablet, console or other device, you consent to our Privacy Policy.


How we collect information:

In the course of operating our website, we collect personal information. For example, we collect information when you:

  • Place an order via our website
  • Make an enquiry about our products
  • Create an account


What information is collected:

We collect personal information which you provide to us. This includes, but is not limited to:

  • If you place an order, your contact information including your first and last name, billing and delivery address, email address, telephone number and credit card details. We need your e-mail address and telephone number to contact you if we have questions or information for you regarding your order;
  • If you make an enquiry, your contact information including your name, email address, phone and order numbers:
  • If you create an account, your contact information including first and last name, contact address, email address and, optionally and telephone number.

We do not store your credit card information. It is stored separately by the payment getaway e.g. NAB Online or PayPal.

How we use the information we collect:

We use the personal information you submit to provide you with the service you request, such as orderprocessing. The only time we may share this information with a third party, is to facilitate delivery of your order. If you contact our customer or warranty service, we may use your personal information (including your contact history) so that customer service is able to process your request and provide you with the best service possible.

We may sometimes use the personal information we collect for a secondary purpose. We will only do this where you have consented, where we are permitted or required by law or it is in the interests of the public safety to do so. For example, we may use your contact details to send you updates and information about our products, services or promotions. You are always provided with the opportunity to notify us that you do not wish to receive this material. In addition, you can request changes or to be removed from our system at any time by email to info@camelbak.com.au.

Disclosure of the information we collect:

We will not disclose information we collect about you to any third parties, with the exception of our delivery partners, without your prior consent. Similarly, we will not sell or rent any information we collect about you.

How we protect the information and Credit Card details we collect:

We will take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from unauthorised access, loss, misuse, disclosure or alteration.
We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers. Your personal information and Credit Card details are protected by protected by SSL (secure sockets layer) with the highest level of encryption commercially available to ensure that your transaction is safe and secure.

Your ability to access and amend your details:

We will take all reasonable steps to ensure that your personal information that we collect is accurate, complete and up-to-date.
If you wish to view or amend the information we hold about you, you can do so by logging into your account which can be accessed at the top right corner of the website. Alternatively, you can notify us by email at info@camelbak.com.au

Information provided by "cookies" technology:

CamelBak website uses “cookies” technology which allows the web site to recognise you when you visit again so you can easily access your account without having to re-enter all of your details. Cookies contain information that identifies each user, for example login or username, passwords and so on. Our server needs to know this information in order for our web site to work correctly, and the information is nothing more than a string of letters and numbers.

Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time.

Finally, by providing your personal information to us or by using our web site, you are indicating your acceptance of our current privacy policy. Our privacy policy may change, so we suggest you check this section from time to time.

We use web analytics In order for us to provide better service. Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites and (mobile) applications. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or (mobile) application, or to find out what information and services our visitors are most interested in. For these purposes, we primarily use Google Analytics. You can find out more information about the processing of web analytics data by Google Analytics at https://support.google.com/analytics/answer/6004245?hl=en

Right to Opt-Out:

If you do not wish information about your behaviour on our website being collected and assessed, you can opt-out by notifying us by email at info@camelbak.com.au

 

TERMS & CONDITIONS

The use of this website is subject to the following terms and conditions, the Privacy Policy, Terms of Delivery & Returns and any additional terms and conditions, rules, disclaimers and notices displayed by us elsewhere on the website from time to time (together, Terms and Conditions). Please read the Terms and Conditions carefully before using website.

Liability:

STS does not accept liability for any loss or damages caused by this website, or any website linked to this website.
STS reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

Copyright and Trademarks:

The copyright in all Content is and remains owned by Sea to Summit Pty Ltd, importer and distributor of CamelBak goods in Australia.

User Generated Content:

All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the Site post to the Site or transmit using the Site (User Generated Content) will be deemed non-confidential and non-proprietary. STS shall have the non-exclusive, royalty-free, right and licence to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world.


   Full Name:
*  Email Address:
   Company Name:
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*  Order Number:
   RMA Number:
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FOR OTHER QUESTIONS & ASSISTANCE:

WARRANTIES: warranties@seatosummit.com.au

CUSTOM BOTTLE ENQUIRIES: camelbak@seatosummit.com.au

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