CamelBak has built its reputation by engineering products that exceed consumer expectations for quality and durability. In 2011, CamelBak introduced the Got Your Bak™ Lifetime Guarantee for all reservoirs, backpacks, bottles and accessories. The Got Your Bak™ Lifetime Guarantee covers all reservoirs, backpacks, bottles and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.
CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bak™ Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorized CamelBak dealer.
If your CamelBak product has legitimately failed from normal wear and tear, per our policies listed above, we Got Your Bak™.Click the link below to use our simple step-by-step warranty claim process. You'll be able to order replacement parts or issue a request for full product replacement. Proof of defect and return mailing of defective product may be required.
If you have further questions, please write to: firstname.lastname@example.org . Please provide as much information as possible to help us better assist you, including:
All refunds and exchanges are handled through your retailer or distributor.