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VOLUNTARY RECALL – CERTAIN CAPS SOLD WITH THE PODIUM BOTTLE AND PEAK FITNESS BOTTLES

CamelBak Products LLC is recalling certain caps across three dates codes that were sold with the CamelBak Podium and Peak Fitness water bottles.  This is because there have been a small number of reports that a small silicone valve in the affected caps could release.  In the interests of consumer safety and out of an abundance of caution, CamelBak gave notice of its voluntary recall of the affected caps to the ACCC.  The voluntary recall relates to the three batches of the caps sold with the CamelBak Podium and Peak Fitness water bottles.  

We value our customers safety and are committed to full transparency, which is the reason we elected to voluntarily report this to the ACCC and recall the caps.

The recall notice as advertised by the ACCC can also be found here:

 

Please follow the steps set out below.

 

STEP 1: CHECK YOUR CAP FOR THE DATE CODE

If your cap does not have one of the three listed date codes below or if your cap does not have a date code at all then your cap is not subject to the recall and you can continue to enjoy your product.  

The three impact date codes are:

  • H19039
  • H19063
  • H19175

To find the code, simply unscrew the cap from the bottle and turn the cap upside down. You should then find a code that is raised and in small print starting with “H” and 5 numbers.  See below for an example of the location of the date code. 

camelbak-cap-recall.jpg

If you have a cap with one of the listed date codes, please immediately discontinue using the cap and proceed to step 2 below. 

 

STEP 2: PLEASE COMPLETE THE FORM BELOW

To request a free BLACK replacement cap, please complete the form below. 

If you prefer a refund, please complete the form below and in the notes section, please insert “refund”.  We will then contact you for your bank details.  

Please ensure that the information provided below is correct and that you include a photo attachment showing the code on your cap.  Without the photo attachment, we are unable to process your request.  

 

Recall – Customer Information 

By completing this form, you confirm that the information provided is accurate and complete.  Neither Sea to Summit or CamelBak will be liable for any errors or omissions in the information that you submit below or in any other forms that you complete as part of this process.  Please ensure that you review all information before submitting your form. 

Please note that it can take between 7 to 14 Business Days to complete your request once you have submitted all required information.  You must immediately discontinue using the cap.  

Once you receive your replacement cap, please dispose of your affected cap in the general waste bin.  

The information that you provide to us is subject to our Privacy Policy which you can read here: https://camelbak.com.au/privacy-policy/

 

Q&As

Q:What is the issue?

There have been a small number of reports that a small silicone valve in the affected caps could release.  In the interests of consumer safety and out of an abundance of caution, CamelBak gave notice of its voluntary recall of the affected caps to the ACCC.  The voluntary recall relates to the three batches of caps sold with the CamelBak Podium and Peak Fitness water bottles.  

 

Q:How do I know if I have an affected product?

Under the cap, you will find a code.  The codes (otherwise known as date codes) affected by this voluntary recall are H19039, H19063 and H19175. 

 

Q:I’ve looked under my cap but I can’t find a code? 

If you have a cap with no code, then it is not affected by the recall and you can continue to enjoy using your product. 

 

Q:I don’t have a cap with the date code mentioned in the recall but I have real concerns that it can also happen to me. 

CamelBak take consumer safety very seriously.  We have been assured by CamelBak that they have inspected a range of Podium caps for valve assembly defect. All caps outside of the 3 specified date codes were determined to have the valve assembly fully seated and do not pose a risk of the silicone valve releasing.

 

Q:I have an affected product, what should I do? 

Please complete the form above and upload a photo of the cap with the code.  Once received by us, we will then process it and send you a black replacement cap to the address you provide on the form.  

Please ensure that you immediately discontinue using the capPlease dispose of your affected cap in the general waste bin.  

 

Q:I don’t want a replacement cap or bottle. I’d like a refund. 

Please complete the form above and upload a photo of the cap with the code.  In the notes section of the form, please state that you would like a refund.  We will then send you a form for you to complete with your bank details. Alternatively, you can provide your bank details in the same notes section.  We will require your account name, BSB and Account Number to process your refund.  

Please ensure that you immediately discontinue using the cap.  Once you have provided us with all required information, please dispose of your affected cap in the general waste bin.  

 

If you have any further questions or require any assistance, please contact us via email at recall@camelbak.com.au. 

We thank you for your co-operation and patience. 

 

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