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Shipping & Returns

SHIPPING

How much are delivery costs?

We are pleased to offer FREE delivery on all orders over $79.95 AUD. For all other orders we charge flat shipping rates of $9.95 AUD (Incl. GST) per shipping address. Our standard delivery time is 10 business days which depends on your location. You can calculate delivery time using Australia Post delivery calculator. When using delivery calculator enter "6004" in the "From" field. 

Packages up to 3kg are shipped via Australia Post - Parcel Post.

Packages over 3kg or large backpacks such as Tactical hydration are shipped via StarTrack.

Do you ship outside Australia?

CamelBak Australia Online Shop can only deliver in Australia.

Can my delivery address be different from my billing address?

Yes, it is possible. During the checkout process you can choose different addresses.

 

RETURNS & REFUNDS

What is your return policy?

If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team on info@camelbak.com.au. Your order must be sent back to us within 21 days of delivery. We do not cover the cost of sending your order back to us.

In order for us to process your refund with no delays we ask you to adhere to the following instructions:

  • We only accept returns sent to us within 21 days after an order has been delivered to you.
  • All return packages must be shipped with a proof of postage. We are not able to process refunds if proof of postage is not provided.  The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.
  • The items must be sent back to us in original condition with packaging and tags still attached.
  • We do not charge restocking or refund handling fees.
  • We are unable to refund the initial shipping cost of your order.
  • We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Will you refund the cost of shipping if I return my order?

We will refund the complete cost of the items in your order. We will not refund the shipping costs.

However, you may be eligible for free return shipping if you make a payment using PayPal. Refund of shipping costs will be handled by PayPal. For eligibility and more information please visit https://www.paypal.com/au/webapps/mpp/returns

Can I exchange an item?

Camelbak.com.au does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order

I received a wrong item. Can I obtain a free refund?

If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.

How long does it take to process a refund?

Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, you can contact our customer services team on info@camelbak.com.au. If you have already placed your order please include the details of your order and details of your enquiry. Our online shop customer service team is available Monday to Friday from 9am to 6pm. Our friendly advisors are happy to assist you enquiry.

 

 

The site is operated by Sea to Summit Pty Ltd, 6-8 Brown St, East Perth, 6004, WA. ABN: 15 053 533 921 ,

 

Tel: +61 8 9221 6617 #2, Fax: +61 8 9221 6618, E: info@camelbak.com.au 

 

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