Help Centre
Frequently asked questions
Everything you need to know about shipping, orders and getting the most out of your CamelBak gear. If you can’t find what you’re looking for, our team is here to help.
General
Once an order has been placed, it can’t be changed or cancelled. Please double-check your details before completing checkout.
You can check your order status by logging into your account. If you checked out as a guest, you’ll receive tracking details via email once your order has been dispatched.
For further assistance, contact our support team.
CamelBak products are available worldwide. However products purchased from this site can only be shipped in Australia.
Warranty
Every CamelBak product comes with our Got Your Bak™ Lifetime Guarantee, which covers manufacturing defects for the life of the product. This includes issues related to defective materials or workmanship. Please note that normal wear and tears, accidental damage, improper care, and purchases from unauthorized sellers are not covered. To start a warranty claim, you can:
- Email our warranty team: sales@peakdistribution.com.au
- Call us at: 1300 777 355
Be ready to provide your name, phone number, address, order number or receipt, product model number, and a description of the defect.
Product Care & Cleaning
Most CamelBak bottles and drinkware are dishwasher safe. For best results, place caps on the top rack. Custom-designed bottles should be hand washed to preserve their graphics.
No. Backpacks and reservoirs should be hand washed only and air dried. Machine washing can damage straps, fixtures, and coatings, and may void your warranty.
Store your reservoir in the freezer to help prevent bacteria growth. Make sure it’s clean and dry before freezing.
Returns
We offer returns within 30 days for items that are unused and in their original condition.
To start a return, contact our customer service team on sales@peakdistribution.com.au.
Items must be unused, in their original condition, and have tags attached.
Custom products are not eligible for return unless they are defective.
Refunds are issued to the original payment method. Late returns may be eligible for store credit instead.
Shipping
Orders typically ship within 2–4 business days. Please note that custom orders may take up to 3 weeks to process and ship.
We offer flat rate standard shipping for $20.
Yes, expedited shipping is available—but only for non-custom items.
No, packing slips for gift orders do not include pricing.
Customer Service
- Phone: 1300 777 355 (Mon – Fri, 8:30am – 5pm AEST)
- Email: sales@peakdistribution.com.au
Product
Yes! Just be aware that pressure changes may cause fluid to spurt. Loosen the cap slightly before opening the bite valve.
Yes. CamelBak bottles meet US and EU safety standards and undergo third-party testing to ensure no lead exposure.
Custom Orders
The online customization feature is temporarily paused on our website.
We currently offer custom products exclusively in large quantities. If you're interested in purchasing for your business or event, please contact our B2B customer service team at 1300 777 355 or via email at sales@peakdistribution.com.au
Artwork must meet specific file type and dimension guidelines. We do not accept copyrighted or offensive images.
We offer bulk order discounts, and tax exemption is available for eligible customers.
Custom items are shipped within Australia only. Expedited shipping is not available for customized products.
Custom products are not eligible for return unless they are defective.
